1. When will my order be shipped?
All orders are prepared for shipment within 1–3 business days and shipped within 10 business days at the latest .
Once your order is dispatched, you will receive a confirmation email with tracking information.
2.How long does delivery take?
Delivery time varies depending on your location and the shipping carrier.
Within Turkey, deliveries typically arrive within 2–5 business days after shipment.
3. How can I track my order?
Once your order is shipped, you will receive an email with a tracking number.
You can track your shipment directly on the courier's website.
4. Do you accept returns?
Yes. You may return your order within 14 days of delivery if:
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The product is unused .
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Undamaged,
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In its original packaging.
Personalized, used, or hygiene-sensitive items (pet accessories worn by pets) cannot be returned unless they arrive defective.
5. How do I request a return?
Please email us at info@maisonpati.com with your order number.
We will send you full return instructions and the return address.
6. Are returns free?
Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.
7. What should I do if I receive a damaged or faulty item?
If your item arrived damaged, incomplete, or faulty, please contact us within 48 hours of delivery.
Send photos of the issue to info@maisonpati.com , and we will arrange a replacement or refund.
8.Do you ship internationally?
At this time, we ship only within Türkiye.
(If you expand internationally, I can update this section.)
9. What materials are used in your products?
Maison Pati products are crafted from premium-quality materials , selected for durability, elegance, and pet comfort.
Our leather accessories and charms are carefully designed for long-lasting use.
10. How can I contact customer support?
You can reach us anytime at:
📧 info@maisonpati.com
We typically respond within 24–48 business hours .