Privacy Policy

This Privacy Policy explains how Maison Pati (“Site”, “we”, “us”, or “our”) collects, uses, shares, and protects your personal information when you visit maisonpati.com (“Site”), use our services, communicate with us, or make a purchase (collectively, the “Services”).
By accessing or using the Site, you agree to the practices described in this Privacy Policy.Please read this Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for operational reasons. When we make changes, we will update the “Last Updated” date and post the revised version on this page.

1. Personal Information We Collect

We collect personal information from various sources to provide and improve our Services.
The types of information we collect depend on how you interact with us.

A. Information You Provide Directly

This includes:

  • Contact details (name, email address, phone number, billing & shipping address)

  • Order details (products purchased, payment confirmation, delivery information)

  • Account information (username, password, security details)

  • Customer support messages and communication history

  • Any other information you choose to provide during checkout or customer service interactions

B. Information Collected Automatically

We may automatically collect certain information through cookies, pixels, log files, and similar technologies (“Cookies”), including:

  • IP address

  • Device information (browser type, operating system)

  • Network and connection details

  • Browsing behavior on the Site

  • Session information and preferences

  • Interaction with emails, marketing messages, or advertisements

For more details about Shopify cookies, visit:
https://www.shopify.com/legal/cookies

C. Information From Third Parties

We may receive information from:

  • Shopify , which hosts our store and supports Site functionality

  • Payment processors to confirm payments and prevent fraud

  • Shipping partners , to complete deliveries

  • Analytics and advertising partners

  • Service providers who assist with IT, customer support, order fulfillment, or marketing

Any information received from third parties is handled in accordance with this Privacy Policy.

2. How We Use Your Personal Information

We use your personal information for the following purposes:

A.Providing Products & Services

  • Processing payments

  • Fulfilling and delivering orders

  • Managing your account

  • Sending order confirmations, updates, and notifications

  • Handling returns, exchanges, and customer support

  • Maintaining the security and integrity of the Services

B. Marketing & Advertising

We may use your information to:

  • Send promotional emails or messages (if you opt in)

  • Personalize your shopping experience

  • Display ads on our website or third-party platforms

  • Improve the relevance of marketing campaigns

You may unsubscribe from marketing communications at any time.

C. Security & Fraud Prevention

We use your information to:

  • Detect, investigate, and prevent fraud or illegal activities

  • Protect our Site, users, and business operations

D. Service Improvements

We analyze user behavior and Site performance to:

  • Enhance and develop services

  • Improve user experience

  • Fix issues and optimize website functionality

3. How We Share Personal Information

We may share your personal information with:

A. Service Providers

Including:

  • Payment processors

  • Shipping carriers

  • IT and cloud service providers

  • Customer support platforms

  • Data analytics companies

These parties act on our behalf and may process data only according to our instructions.

B. Business & Marketing Partners

To improve advertising and promotional activities.

C. Legal Requirements

We may disclose information if required to:

  • Respond to lawful requests (court orders, subpoenas)

  • Protect legal rights

  • Comply with applicable regulations

D. Business Transfers

In the event of a merger, acquisition, or bankruptcy, personal information may be transferred to relevant parties.

We do not sell or share your personal data in a way that would identify you for monetary gain.

4. Cookies & Tracking Technologies

We use cookies to:

  • Enable essential Site functionality

  • Improve performance and analytics

  • Store preferences

  • Deliver personalized advertising

You may adjust your browser settings to refuse Cookies; However, this may affect Site functionality.

5. Data Retention

We retain personal information for as long as necessary to:

  • Provide Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Typical retention periods:

  • Order & billing data: 10 years (legal requirement)

  • Account data: as long as the account remains active

  • Customer support records: 3 years

  • Cookies: 6 months – 2 years

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to access

  • Right to correction

  • Right to delete

  • Right to portability

  • Right to restrict processing

  • Right to object to processing

  • Right to withdraw consent

  • Right to manage communication preferences

To exercise any of these rights, please contact us using the information below.

We do not discriminate against users who choose to exercise their privacy rights.

7. Children's Privacy

Our Services are not intended for children , and we do not knowingly collect personal information from individuals under 16 years old .
If you believe a child has provided information to us, please contact us to request removal.

8. International Transfers

Your personal information may be transferred, stored, or processed outside of your country of residence.
When transferring data internationally, we use recognized safeguards such as Standard Contractual Clauses (SCCs) where required by law.

9. Security

We implement technical and organizational measures to protect your data, including:

  • SSL encryption

  • Secure hosting via Shopify

  • Access restrictions

  • Fraud monitoring

However, no security method is flawless; we cannot guarantee absolute protection.

10. Contact Information

For questions about this Privacy Policy, data usage, or to submit a privacy request, please contact us:

📩 Email: info @maisonpati.com
📍 Address: Istanbul, Turkey